Filling in Gaps in Consumer Assistance: How Exchanges Can Use Assisters

December 14, 2012

Network faithful take note. In the new age of health reform the role of Navigators will have primary importance. The health care law requires that exchanges establish navigator programs to help consumers learn about and enroll in new coverage options. It also makes funding available for exchanges to provide additional in-person assistance during their first open enrollment period and year of operation.

If you would like more information about these important programs, please join Families USA next Wednesday, December 19, 2:30-3:30 PM ET, for their next Health Action conference call. On the call, they will share new resources on developing robust navigator and assister programs and discuss some of the key areas in which states will need to build capacity to ensure that these programs are effective in meeting the needs of exchange-eligible consumers. 
Joining the call will be Lee Thompson, who served as the director for the Health Assistance Partnership (HAP), a project of Families USA that provided technical assistance to State Health Insurance Assistance Programs (SHIPs). Currently, Mrs. Thompson is the senior researcher for the National SHIP Resource Center at the American Institutes of Research (AIR). The call will also feature Cheryl Fish-Parcham, deputy director of health policy at Families USA, and Elaine Saly, health policy analyst at Families USA.

As always, these calls are closed to the media.

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