News

Development of Patient Experience Questionnaire Measuring Patient Satisfaction and Quality of Care in Behavioral Healthcare Environment

June 23, 2020

Tampa Conference Webinar Series

Yes, the Tampa Conference was cancelled. However, you can still enjoy selected presentations in our Tampa Conference Webinar Series.

WEBINAR:

  • Development of Patient Experience Questionnaire Measuring Patient Satisfaction and Quality of Care in Behavioral Healthcare Environment
  • July 7, 2020 – 2:00 pm ET – 3:00 pm ET

The webinar is over, but you can download the slide deck below

PRESENTERS:

Jarrod Dungan, BA
Jarrod has served as Vice President for KVC Behavioral HealthCare Kentucky, Inc since 2018 where he guides the operational health of an organization serving over 12,000 individuals in 63 Kentucky counties.  He is a self-taught software engineer and technology implementation expert who has pulled upon his training in philosophy, technology and human services to develop innovative solutions aimed at increasing efficiency and effectiveness of community-based services across a large geographical area.  He is recently focusing on helping KVC navigate the early rough waters of Family First Services Prevention Act implementation and outcome analysis of behavioral health services.

Denise Jones, MBA, MSW
Denise Jones, LCSW, MBA is the Director of Quality Management at KVC Behavioral HealthCare Kentucky, Inc., a non-profit child welfare and behavioral healthcare organization serving more children and families across Central, Eastern, Northeastern and Northern Kentucky.  She has served in various roles throughout her 19-year tenure with the company, including Case Manager, Clinician, and Associate Director of Compliance and Quality Management.  In her current role, she oversees the organizations risk management, quality assurance and performance improvement for all KVC Kentucky programming where she leads the organizations quality improvement, consumer experience, utilization review, outcome and data monitoring, as well as provides consultation to staff regarding high and critical risk cases.   Currently, she is focusing on organizational outcomes and data analysis to monitor and improve the effectiveness of KVC Kentucky’s behavioral health services.

Chizimuzo (Zim) T.C. Okoli, PHD, MPH, MSN, RN
Dr. Okoli is an associate professor in the University of Kentucky College of Nursing and he directs Tobacco Treatment Services and Evidence-Based Practice at Eastern State Hospital, a state-psychiatric facility in Lexington, KY. He also directs the Behavioral Health and Wellness Environments for Living and Learning (BHWELL) program at the UK College of Nursing.  Building upon his earlier work on health policy and program development around tobacco use and exposure in populations experiencing behavioral health challenges, his recent areas of focus are on enhancing access to and training providers on evidence-based treatments within communities facing mental health challenges.

Webinar Description:
KVC Behavioral Healthcare Kentucky is a private, non-profit behavioral healthcare and child welfare organization, serving more than 12,000 ​individuals in Kentucky annually.  For the purpose of improving the quality of services being provided, KVC Kentucky has implemented two surveys to evaluate consumers’ and family members’ experiences with KVC Kentucky services.  The purpose of this study was to conduct a psychometric evaluation of the Consumer (CES) and Family Member Experience (FMES) surveys to specifically assess their: 1) reliability and 2) construct validity.  The study provides evidence of these instruments in measuring the quality of provided services.

WEBINAR:

  • Development of Patient Experience Questionnaire Measuring Patient Satisfaction and Quality of Care in Behavioral Healthcare Environment
  • July 7, 2020 – 2:00 pm ET – 3:00 pm ET

The webinar is over, but you can download the slide deck below

Explore More Posts

What Do You Think?

Join the conversation to be the first to respond to Development of Patient Experience Questionnaire Measuring Patient Satisfaction and Quality of Care in Behavioral Healthcare Environment

Click here to join the conversation
Explore More Posts